If your baggage is lost or damaged, please contact our lost and found agents in order to start looking for your lost luggage before leaving the arrivals area.

It will be required to fill out a form with information about your luggage.

The main document which confirms that you have baggage is the baggage tag. It will be presented to the agent  to search the luggage. The agent will answer all your questions and will organize the process for a quick and professional search and will prepare all  the documents needed for that.
The search is carried out using World Tracer Management, SITA programs.

Delivery of your baggage at the airport Chisinau can last starting from a day till the day of the next flight. To facilitate the search of your luggage, it is necessary to attach extra baggage tag with your name, address and phone number with country code (if applicable). Searching for lost baggage since the start of the passenger receipt and is within the time allotted by the carrier.

If after this time the baggage is not found or is found but is damaged, the decision on material compensation and its size is taken in each case by the carrier.

Contact us now:   +373 22 525 508; +373 78 880 850